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FCC Customer Privacy Policy

FCC’s privacy policy covers the collection and use of personal information that may be collected by FCC anytime you interact with FCC, such as when you visit our website, when you purchase FCC products and services, or when you contact our sales or support associates. Please take a moment to read the following to learn more about our information practices, including what type of information is gathered, how the information is used and for what purposes, to whom we disclose the information, and how we safeguard your personal information. Your privacy is a priority at FCC, and we go to great lengths to protect it.

Why we collect personal information
We collect your personal information to help us deliver superior level of support and services. As FCC associates have better knowledge of your needs and interests, it help us provide uncompromising personalized support in a friendly and proactive way. In addition, your personal information helps us keep you posted on the latest service announcements, special offers, and events that might be of your interest.
If you do not want FCC to keep you up to date with FCC news, service updates and new services click on fccint.com/contact/myinfo and update your personal contact information and preferences.

Collected Information
There are a number of situations in which your personal information may help us give you better service. For example, we may ask for your personal information when you’re discussing a service issue on the phone with an associate, contacting us by email, through the HelpDesk, through a forum, participating in an online survey, or purchasing a service. At such times, we may collect personal information relevant to the situation, such as your name, mailing address, phone number, email address, and contact preferences; information about FCC services you purchased earlier, such as their reference, date of purchase and information relating to support and service issue. We collect information for market research purposes — such as your occupation and how you use our services— to gain a better understanding of our customers and thus provide more valuable services. We also collect information regarding customer activities on our website fccint.com, and on related websites. This helps us determine better content and information to our customers and to understand which parts of our websites and Internet services are of most interest to you.

FCC also enables you to send ‘iCards’ and purchase and send gift certificates and services, to family members, friends or colleagues. To fulfill your request, FCC may require personal information about the person to whom you are offering the service such as their name, physical address, email address, etc. The personal information you provide about that person is used only for the purpose for which it is collected. FCC will not use the information collected to market directly to that person.

When you use the FCC support bulletin board you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected, or used by other individuals to send you unsolicited messages. FCC is not responsible for the personally identifiable information you choose to submit in these forums.

When we disclose your information
FCC takes your privacy very seriously. Be assured that FCC does not sell or rent your contact information to other marketers. To help us provide superior service, your personal information may be shared with legal entities within the FCC group globally who will safeguard it in accordance with FCC’s privacy policy. There are also times when it may be advantageous for FCC to make certain personal information about you available to companies that FCC has a strategic relationship with or that perform work for FCC to provide product or services to you on our behalf. These companies may help us process information, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with FCC’s policies. Without such information being made available, it would be difficult for you to purchase services, have them delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers, and content on the FCC website.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

How we protect your personal information
FCC takes precautions — including administrative, technical, and physical measures — to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, and destruction.

Orders and HelpDesk use Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. To make purchases from us through Paypal or 2Checkout, you must use an SSL-enabled browser such as Firefox, Netscape Navigator 3.0 or later, Internet Explorer or Safari. Doing so protects the confidentiality of your personal and credit card information while it’s transmitted over the Internet.

You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure web browser.

Integrity of your personal information
FCC has safeguards in place to keep your personal information accurate, complete, and up to date for the purposes for which it is used. Naturally, you always have the right to access and correct the personal information you have provided. You can help us ensure that your contact information and preferences are accurate, complete, and up to date by checking at www.fccint.com/contact/myinfo . And you can request a copy of your personal information, your product registration history, and your interactions with our sales and support agents by contacting us at the email address below.

Cookies and other technologies
As is standard practice on many corporate websites, FCC’s website uses “cookies” and other technologies to help us understand which parts of our websites are the most popular, where our visitors are going, and how much time they spend there. We also use cookies and other technologies to make sure that our online advertising is bringing customers to our products and services, such as iTunes. We use cookies and other technologies to study traffic patterns on our website, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we use cookies to customize your experience and provide greater convenience each time you interact with us.

For example, knowing your first name lets us welcome you with a greeting the next time you visit the FCC Store. Information such as your country and language — and if you’re an educator, your school — helps us provide a more useful online shopping experience. And your contact information, product serial numbers, and information about your computer helps us register your products, personalize Mac OS X, and set up your Internet Service and .Mac accounts and provide you with customer service.

If, however, you prefer not to enable cookies, please go to www.fccint.com/legal/privacy/aboutcookies.html , which explains step by step how you can disable cookies. Please note that certain features of the FCC website will not be available once cookies are disabled.

As is true of most Web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. FCC will not use the information collected to market directly to that person.

In some of our email messages we use a “click-through URL” linked to content on the FCC website. When a customer clicks one of these URLs, they pass through our web server before arriving at the destination web page. We track this click-through data to help us determine interest in particular topics and measure the effectiveness of our customer communications. If you prefer not to be tracked simply avoid clicking text or graphic links in the email.

In addition we use pixel tags — tiny graphic images — to tell us what parts of our website customers have visited or to measure the effectiveness of searches customers perform on our site.

Pixel tags also enable us to send email messages in a format customers can read. And they tell us whether emails have been opened to assure that we’re only sending messages that are of interest to our customers. We store all of this information in a secure database located in Spain.

Our companywide commitment to your privacy
As we said, FCC takes protecting your privacy very seriously. To make sure your personal information is secure, we communicate these guidelines to FCC employees and strictly enforce privacy safeguards within the company. In addition, FCC supports industry initiatives — such as the Online Privacy Alliance and TRUSTe — to preserve privacy rights on the Internet and in all aspects of electronic commerce. And we do not knowingly solicit personal information from minors or send them requests for personal information.

FCC abides by the safe harbor framework set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information collected from the European Union. You’ll find more information about the U.S. Department of Commerce Safe Harbor Program . Note that personal information regarding individuals who reside in the EU is jointly controlled by FCC International France.

FCC’s website has links to the sites of other companies. FCC is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.

Privacy questions
If you have questions or concerns about FCC’s Customer Privacy Policy or data processing please contact us at privacy@fccint.com. An FCC associate will respond to your inquiry within 24 hours.

If you do not want FCC to keep you up to date with FCC news, software updates and the latest information on products and services click www.fccint.com/contact/myinfo and update your personal contact information and preferences. Naturally, if you notify us that you do not want us to use your information for a particular purpose, we will not do so.
FCC may update its privacy policy from time to time. When we change the policy in a material way a notice will be posted on our website along with the updated privacy policy.
FCC International Inc., 502, 6-12-10 Minato-ku, Minami-Aoyama
Tokyo 107-0062, Japan.
Last updated Spetember 18, 2005
© 2005 FCC International, Inc. All rights reserved.

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